Payment & Shipping

Payment

Congratulations on your successful bid/s in our auction. The fastest and most effective way for you to make payment would be via our website. Regardless of what bidding platform you have used, you can make payment via our website using a debit or credit card. Please just visit the link below and use your email address and invoice number. https://stripe.com/

Shipping

At LONDON CAMERA & ANTIQUE AUCTION LTD, we have a specialist in-house shipping department. We can ship all types of delicate instruments, cameras and collectables. Whatever you buy in our sale, we can ship to any location in the world.

UK Shipping

We use the best carriers to ship your items, including UPS, DHL and FedEx. We do not use economy carriers.

Worldwide Shipping

We use the best carriers to ship your items including UPS, DHL and FedEx. We do not use economy carriers. We provide all the correct and necessary customs declarations and commercial invoices to make sure your items reach you with minimum delay.

Shipping Systems

We always use the most suitable shipping materials, boxes, foam and tape to provide a range of custom packaging systems to help with unusual shapes and sizes, or particularly fragile items which require specialist packaging. We offer bespoke packaging and handling, which includes foam packs, custom cartons and full wooden crating. We use the most up-to-date techniques and are happy to consult with you on the best packaging methods. Our skill in secure packing and custom boxing means that any item, no matter how precious or fragile, will be safe in our hands.

Enhanced Shipping Cover

Our shipping cover service (Shipping cover charged at 1.5% + VAT of the invoice total) is designed to give you peace of mind should the unthinkable happen – damage or loss of your package during transit. With enhanced cover, we will compensate you for the inconvenience of repair or replacement. Benefits include:

No excess to pay in the event of a claim
Simple paperwork
Parcel tracking
Proof of delivery

Our shipping insurance is based on the declared value of your shipment and is only applicable if we pack your goods. Our shipping cover is available up to a maximum of £20,000 per consignment. If your consignment has a value of more than this, we will be happy to discuss options for cover with you.

Export Licences and Restricted Items

A licence from the Department of Trade will be required before certain items such as weapons or firearms and items related to endangered species such as ivory can be shipped. It is the responsibility of the buyer to arrange these licenses, but we are happy to provide advice and assistance. Please contact us for more details if you are unsure at contact@carshaltonauction.co.uk

Collection

Once you have paid your invoice, if you would prefer to have your items collected by another courier of your choice, please instruct us via e-mail on who will be collecting on your behalf.